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| Services by Revstream |
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revstream, is an industry our proven revenue and billing automation platform, that is highly configurable and rapidly deployable. However, we do recognize that each industry and especially for Revenue Management, it requires deep product, subject domain and industry expertise to deliver a successful solution. Hence our dedicated expert professional implementation and support services team is here to assist you to rapidly design, configure, implement and support a solution that is designed to meet your business needs.
We have successful experience with both large public enterprises and emerging mid-market companies and recognize the needs can be quite different in terms of complexity, budget and available resources. Hence, keeping this in mind we have designed specific packages for implementation and support |
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| PROFESSIONAL SERVICES |
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The professional services team comprises of solution and implementation experts that engages with the customer right from the beginning – from “Pre-Implementation” stage, where they understand and scope the requirements, right through “Implementation”.
We offer two services packages that are specifically designed for the enterprise and mid-market customers. In each package, Revstream includes discovery, “sandbox”/prototyping, configuration & setup, unit testing, user acceptance testing, data migration, deployment and month end or quarter end support. |
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| Standard Package: |
| designed for mid-market customers with less complex multi-element deals, Typically a “sandbox” can be configured with a full quarters data in less than 4 weeks. |
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Rapid install (on premise or hosted) |
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Meets 90%+ requirements out of the box with configurations and setups (ex: revenue, stratification and billing rules) 1 |
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No customizations or systems integrations. Usually single source for all transactions for revenue, billing and fair value analysis |
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Standard available out of the box reporting |
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Includes first post go-live month end support |
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Priced – Fixed Fee |
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| Professional Package: |
| designed for large enterprise with complex requirements and multiple source systems requiring extensive customization and integration. |
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Rapid install (on-premise) with 2-3 critical scenarios and less than quarters worth of data |
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Complex multi-element transactions with custom requirements. |
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Customizations and Integration with multiple systems |
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Custom reporting |
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Month end or Quarter End support as per customer requirements |
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Priced – Time &material or can be Fixed Fee based on pre-determined criteria |
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| 1 Requires pre-established criteria of requirements to be met |
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| ADVISORY SERVICES |
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| revstream offers deep technical accounting expert advisory services with the help of its strong relationship with revenue recognition practice leaders at all the Big 4 accounting firms and a leading global independent firm. Through this relationship we not only enhance our product and solution offerings but they also bring thought leadership and expertise in technical accounting services and more specifically around revenue recognition policies - both US GAAP and IFRS related. |
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| SUPPORT SERVICES |
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revstream offers revstream expert product support services to enable you to realize the benefits of your investments. We currently offer two very comprehensive support models. Both are extremely "high touch and personalized". Our support ranges from solving technical issues to more complex business analysis questions on revenue recognition.
Bottomline: Every customer has different needs - our support model is flexible |
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| Standard: |
Peace of mind with quality support
Essentially covers bug fixes/patches; critical updates; rights to point upgrades of revstream. |
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| Premium: |
Tailored support
Customers with complex business processes and revenue accounting policies or need for regular enhancement or integration requirements should consider Premium Support. This includes an assigned support program manager who understands how the business utilizes revstream in detail. It also offers a premium service level agreement (SLA) for questions and issues regarding revstream. |
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STANDARD |
PREMIUM |
Support Channels |
Online and Email Customer Support |
Online Customer Support Portal Email ticket Submission Toll-Free with call back option |
| SLA and Coverage |
SLA based
Coverage 9am to 5pm PST (M-F) excluding Federal Holidays |
SLA based
24X7 for Critical Issues
Coverage 9am to 5pm PST (M-F) excluding Federal Holidays Extended Coverage during Month end and quarter end |
| Support Scope |
Bugs Fixes, Patches, Critical Updates |
Bugs, Patches, Critical Updates, including customer specific enhancements |
| Support Level |
Tier 3 |
Tier 2 and Tier 3 |
| Single Point of Contact and Escalation Manager |
Based on Support Rotation |
Assigned & Single Point of Escalation |
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